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FAQs | Heating

Mastering Your Honeywell Thermostat: A Step-by-Step Guide to Turning On Emergency Heat

ByRalph P. Sita Updated onNovember 21, 2025

When your furnace is acting up and the cold is really biting, you might need to switch to emergency heat. It’s a backup system that kicks in to keep your home warm when the main heating isn’t working right. Knowing how to turn on emergency heat on your Honeywell thermostat is a good skill to have, especially when the temperature drops unexpectedly. Let’s walk through how to get that backup heat going.

Page Contents

Toggle
    • Key Takeaways
  • Understanding Emergency Heat Mode
    • What is Emergency Heat?
    • When to Use Emergency Heat
    • System Requirements for Emergency Heat
  • Accessing Emergency Heat Settings
    • Navigating to System Mode
    • Selecting the Emergency Heat Option
    • Confirming Your Selection
  • Activating Emergency Heat on Your Thermostat
    • Locating the Menu or Settings
    • Choosing the System Mode
    • Enabling Emergency Heat
  • Monitoring and Exiting Emergency Heat
    • Checking the Thermostat Display
    • When to Switch Back to Normal Operation
    • Returning to Auto or Heat Mode
  • Troubleshooting Emergency Heat Issues
    • Emergency Heat Not Available
    • Thermostat Not Responding
    • Understanding System Alerts
  • Wrapping Up
  • Frequently Asked Questions
    • What exactly is Emergency Heat mode?
    • When should I consider using Emergency Heat?
    • Is Emergency Heat available on all Honeywell thermostats?
    • How do I know if my thermostat is in Emergency Heat mode?
    • What’s the difference between ‘Heat’ mode and ‘Em Heat’ mode?
    • How do I turn off Emergency Heat and go back to normal heating?
    • Related Articles

Key Takeaways

  • Emergency heat mode is a backup heating function, typically used when your primary heating system isn’t functioning correctly due to cold weather or malfunction.
  • This mode is usually available on heat pump systems and locks out the heat pump, relying on auxiliary or backup heat.
  • To activate emergency heat, you’ll typically need to access the ‘System Mode’ settings on your Honeywell thermostat.
  • Look for an option labeled ‘Em Heat’ or ‘Emergency Heat’ within the system mode selection.
  • Always remember to switch back to your normal heating mode (like ‘Auto’ or ‘Heat’) once your primary system is fixed to avoid unnecessary energy use.

Understanding Emergency Heat Mode

Honeywell thermostat emergency heat button being pressed.

What is Emergency Heat?

Emergency Heat, often shown as ‘Em Heat’ on your thermostat, is a special mode designed to provide heat when your primary heating system, usually a heat pump, isn’t working correctly or when temperatures drop extremely low. It essentially activates a backup heating source, typically electric resistance heat, to keep your home warm. This mode is specifically for heat pump systems and requires that your installer configured your thermostat to control both the heat pump and an auxiliary or emergency heat stage. When Em Heat is active, your heat pump is locked out, meaning it won’t try to run, and only the backup heat will operate to maintain your set temperature. It’s a safety net to prevent your home from getting too cold.

When to Use Emergency Heat

So, when should you actually flip the switch to Emergency Heat? The most common reason is if your main heat pump stops producing heat altogether, especially during very cold weather. If you notice your home is getting cold and your thermostat isn’t calling for heat, or if it’s displaying an error related to the heat pump, Em Heat is your go-to. It’s also a good idea to use it if your heat pump is struggling to keep up with demand on extremely frigid days, even if it’s still technically working. Think of it as a temporary fix until your main system can be repaired or until the weather warms up enough for the heat pump to function efficiently again. It’s not meant for everyday use, but rather for those critical situations where you need heat now.

Here’s a quick rundown:

  • Your heat pump isn’t heating at all.
  • The thermostat shows an error message about the heat pump.
  • It’s extremely cold outside, and the heat pump can’t keep your home warm.
  • You’re waiting for a repair technician to fix your primary heating system.

System Requirements for Emergency Heat

Not every heating setup can use Emergency Heat. For this mode to be available on your Honeywell thermostat, a couple of things need to be true. First, you must have a heat pump system. Second, and this is important, your installer must have specifically configured your thermostat to manage a heat pump and an auxiliary or emergency heat source. This usually means there’s a separate wiring connection for that backup heat. If your system isn’t set up this way, you simply won’t see the ‘Em Heat’ option when you try to change the system mode. It’s not something you can usually enable yourself through settings; it’s part of the initial thermostat installation.

Emergency Heat uses a different type of heating element, often electric resistance, which can use more energy than a heat pump. It’s designed for short-term use to ensure you have heat, not as an energy-efficient, long-term solution. Always aim to get your primary heating system back online as soon as possible.

Accessing Emergency Heat Settings

Alright, so your house is getting chilly, and you need to get that emergency heat going. The first step is figuring out how to actually tell your Honeywell thermostat to switch gears. It’s not super complicated, but you do need to know where to look.

Navigating to System Mode

First things first, you’ll want to wake up your thermostat if the screen is dark. Just give it a tap. Then, look for the ‘Menu’ icon, usually found at the bottom of the screen. Once you’re in the menu, you’ll need to find the option that lets you change the system’s overall function. This is often labeled as ‘System Mode’ or something similar. It’s where you tell the thermostat whether it should be heating, cooling, or just off.

Selecting the Emergency Heat Option

Once you’ve found ‘System Mode,’ you’ll see a list of choices. These typically include ‘Heat,’ ‘Cool,’ ‘Auto,’ ‘Off,’ and, importantly for us, ‘Em Heat’ or ‘Emergency Heat.’ This ‘Em Heat’ option is specifically for when your primary heat pump might be struggling or it’s just too cold for it to work efficiently. Remember, ‘Em Heat’ is usually only available if your system is set up as a heat pump with a backup heat source. If you don’t see it, your system might not be configured for it, or it might be a different type of heating setup altogether. You might need to scroll down to see all the available modes, depending on how your thermostat is set up. For systems that have a heat pump, this mode locks out the heat pump and uses the auxiliary heat instead. You can check out the installer setup details if you’re curious about system configurations.

Confirming Your Selection

After you’ve tapped on ‘Em Heat’ or ‘Emergency Heat,’ the thermostat will usually ask you to confirm. This is a good safety step to make sure you didn’t accidentally switch modes. You might see a confirmation prompt, or it might just update the display to show that ‘Em Heat’ is now active. Keep an eye on the screen; it should clearly indicate that you are now in emergency heat mode. This usually means the thermostat is prioritizing the backup heat source to warm your home.

It’s important to know that ‘Emergency Heat’ is designed as a temporary solution. It often uses a more energy-intensive backup heat source, so it’s not meant for everyday use. Using it when not truly needed can increase your energy bills.

Activating Emergency Heat on Your Thermostat

Okay, so your main heat isn’t cutting it, or maybe it’s completely out. Time to get that backup heat going. It’s not super complicated, but you do need to know where to look on your specific Honeywell model. Most of the time, you’ll be interacting directly with the thermostat’s screen.

Locating the Menu or Settings

First things first, you need to wake up your thermostat. Give the screen a tap. You’re looking for a ‘Menu’ button or icon. It might be a physical button below the screen, or it could be an option right on the display itself. Sometimes it’s represented by three horizontal lines, like a little hamburger menu.

Choosing the System Mode

Once you’re in the menu, you’ll want to find where you can change the overall function of your thermostat. Look for something labeled ‘System Mode’ or just ‘Mode’. This is where you tell the thermostat whether you want it to heat, cool, or do something else entirely. You might have to scroll down a bit to see all the options, depending on your thermostat’s setup.

Enabling Emergency Heat

Within the ‘System Mode’ options, you should see ‘Emergency Heat’ or ‘Em Heat’. This is the setting you want to select. If you don’t see this option, it’s possible your system isn’t set up for emergency heat, or it’s only available on certain types of heat pumps. Once you tap ‘Em Heat’, the thermostat will usually ask you to confirm. Just follow the on-screen prompts to lock it in. Your system should then switch over to using your auxiliary heat source.

Monitoring and Exiting Emergency Heat

Honeywell thermostat screen displaying active emergency heat mode.

So, you’ve flipped the switch to Emergency Heat mode. Now what? It’s important to keep an eye on things to make sure your system is working as it should and to know when it’s time to switch back to your regular heating. Don’t just leave it on indefinitely; it’s meant for temporary use.

Checking the Thermostat Display

Your thermostat screen is your best friend here. When Emergency Heat is active, you’ll usually see a clear indicator. It might say "Em Heat," "Emergency Heat," or show a specific icon. This lets you know that your heat pump is locked out and the auxiliary heat is doing the heavy lifting. You’ll also want to check the current temperature reading against your setpoint to see if the system is effectively warming your home. If you see "Waiting for Equipment," that’s normal; it’s just a brief pause to protect your compressor.

When to Switch Back to Normal Operation

Emergency Heat is designed as a backup, not a primary mode. You should switch back to your regular heating operation once the issue that prompted you to use Emergency Heat is resolved. This typically means:

  • Your primary heating system (like the heat pump) has been repaired and is functioning correctly.
  • The extreme cold weather that necessitated the use of auxiliary heat has passed, and your heat pump can operate efficiently again.
  • You’ve addressed any system alerts or error messages that indicated a problem.

Leaving Emergency Heat on when it’s not needed can be less efficient and potentially more costly. It’s best to use it only when your main heating source is unavailable or struggling. For heat pump systems, Emergency Heat mode is only available when the thermostat is configured for a heat pump with backup heat by the installer.

Returning to Auto or Heat Mode

Switching back is just as simple as turning it on. You’ll go back into the thermostat’s menu, select "System Mode," and then choose either "Auto" or "Heat." If you choose "Auto," the thermostat will manage both heating and cooling based on your setpoints. If you choose "Heat," it will focus solely on warming your home using your primary system. Make sure your desired temperature is set appropriately for the season. If you’re unsure about your system’s configuration or how to best return to normal operation, consulting your thermostat’s manual or a qualified HVAC technician is always a good idea.

Troubleshooting Emergency Heat Issues

So, you’ve tried to kick on the emergency heat, and… nothing? Or maybe the thermostat is acting all weird? Don’t panic, it happens. Let’s figure out what might be going on.

Emergency Heat Not Available

Sometimes, you’ll go to switch to emergency heat, and the option just isn’t there, or it gives you an error. This usually means your system isn’t set up for it. Emergency heat is typically only an option if you have a heat pump system and it was specifically configured by the installer to include a backup or auxiliary heat stage. If you have a standard furnace, you won’t see this mode because your regular heating system is already your backup.

Thermostat Not Responding

If your thermostat is frozen, blank, or just not doing anything when you try to change settings, it’s frustrating. First, check the basics: is the circuit breaker for your HVAC system tripped? Sometimes, just flipping it off and on again can fix things. Also, make sure the furnace or air handler door is shut tight – many systems have a safety switch that prevents operation if the door isn’t closed properly. If you’ve got a C-wire connection, double-check that it’s secure.

Understanding System Alerts

Your thermostat might show specific messages if something’s wrong. These aren’t just random characters; they’re clues!

  • "Heat Pump Failure": This is a big one. It means your heat pump itself is having a problem. You’ll likely need to call a professional HVAC technician to diagnose and fix it.
  • "Wi-Fi Module Error" or "Wi-Fi Signal Lost": While not directly related to emergency heat function, if your thermostat relies on Wi-Fi for certain features or updates, these errors can cause general unresponsiveness or prevent features from working correctly. Try reconnecting to your network or checking your router.
  • "Memory Error" or "Internal Sensor Error": These messages usually point to a problem with the thermostat’s internal components. In many cases, this means the thermostat itself might need to be replaced.

If your thermostat displays a red dot above the menu icon, it means there’s an active alert. You’ll need to tap the menu icon and then ‘Notifications’ to see the specific message and understand what’s going on. Sometimes, you have to acknowledge the alert before you can do anything else on the thermostat.

If you’re still stuck after checking these things, it’s probably time to call in an HVAC professional. They have the tools and knowledge to figure out exactly what’s happening with your heating system.

Wrapping Up

So there you have it. Turning on emergency heat on your Honeywell thermostat might seem a bit technical at first, but it’s really not that complicated once you know the steps. It’s good to know you can do this yourself, especially when things get really cold and your regular heating just isn’t cutting it. Just remember to switch it back when the weather warms up so you don’t waste energy. Now your home should be nice and toasty, even if it’s freezing outside.

Frequently Asked Questions

What exactly is Emergency Heat mode?

Emergency Heat mode is a special setting on your Honeywell thermostat that lets you use a backup heat source when your main heating system isn’t working right, especially if it’s a heat pump. It basically locks out your regular heat pump and uses a different, often simpler, heating element to keep your home warm.

When should I consider using Emergency Heat?

You should use Emergency Heat when your main heating system, particularly a heat pump, fails or isn’t heating your home effectively during cold weather. It’s a temporary fix to keep you from freezing until your main system can be repaired.

Is Emergency Heat available on all Honeywell thermostats?

Not necessarily. Emergency Heat mode is usually only available on heat pump systems, and your thermostat needs to be set up by an installer to control both the heat pump and an auxiliary or emergency heat source.

How do I know if my thermostat is in Emergency Heat mode?

Your thermostat’s display should clearly indicate when it’s in Emergency Heat mode. It might say ‘Em Heat’ or show a specific icon. This lets you know that the backup heat is active and your regular heat pump is probably not running.

What’s the difference between ‘Heat’ mode and ‘Em Heat’ mode?

In regular ‘Heat’ mode, your thermostat uses your primary heating system, like a furnace or a heat pump, to warm your house. In ‘Em Heat’ mode, it specifically uses a backup heating source, usually electric resistance heat, and it typically disables your main heat pump to prevent damage.

How do I turn off Emergency Heat and go back to normal heating?

To turn off Emergency Heat, you’ll need to go back into your thermostat’s settings and select a different system mode, like ‘Auto’ or ‘Heat.’ This allows your regular heating system to take over again. It’s important to switch back once your main heating system is fixed.

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Ralph P. Sita
Author: Ralph P. Sita

Ralph P. Sita is a seasoned professional with deep roots in both the HVAC and tech industries. His family’s business, Ralph P. Sita, Inc., is a locally owned and operated HVAC contractor with over 42 years of experience, serving the DC, Maryland, and Virginia areas. The company specializes in residential, commercial, and industrial heating, ventilation, and air conditioning services, offering everything from installation and maintenance to custom ductwork and indoor air quality solutions -www.ralphpsita.com. A former CPA, he spent the last decade as co-founder and co-CEO at Cybrary, a leading platform for cybersecurity and IT training. Cybrary became the largest, most well-known cybersecurity training businesses in the industry under his leadership. Smart AC Solutions is an opportunity to give back to the HVAC community by providing reliable, actionable information on all things heating and cooling.

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Ralph P. Sita

Ralph P. Sita is a seasoned professional with deep roots in both the HVAC and tech industries. His family’s business, Ralph P. Sita, Inc., is a locally owned and operated HVAC contractor with over 42 years of experience, serving the DC, Maryland, and Virginia areas. The company specializes in residential, commercial, and industrial heating, ventilation, and air conditioning services, offering everything from installation and maintenance to custom ductwork and indoor air quality solutions -www.ralphpsita.com.

A former CPA, he spent the last decade as co-founder and co-CEO at Cybrary, a leading platform for cybersecurity and IT training. Cybrary became the largest, most well-known cybersecurity training businesses in the industry under his leadership.

Smart AC Solutions is an opportunity to give back to the HVAC community by providing reliable, actionable information on all things heating and cooling.

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